True Love Cartel
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Refund Policy

We accept refunds and exchanges.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
sales@truelovecartel.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

From our Instagram

@truelovecartel

Easy Returns

Changed your mind with your purchase, simply return within 30 days.

Fast Shipping

Shipping is fast taking only 5 - 7 days for all Australian orders.

Made From Down Under

We only sell Australian made and designed products.

Contact Us 24/7

Have any questions? Simply go here to get in touch.