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Shipping Policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Free Shipping: All orders over $75 or more includes free standard shipping & orders over $150 or more includes free express shipping.

Shipping option

Estimated delivery time


Standard Shipping

2 to 8 business days


Express Shipping

1 to 4 business days $13.95

Local pickup

You can skip the shipping fees with free local pickup in at True Love Cartel HQ. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within usually 1 business day. We will send you an email when your order is ready along with instructions. 

Our local pickup hours are 9am - 5pm AEST on weekdays. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: NZ, USA, UK, ES, CAN

We offer $25 AUD flat rate shipping to the above international countries.

Free Shipping: All orders over $200 include free shipping. 

Shipping option

Estimated delivery time


Standard International

6 to 27 business days



Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. True Love Cartel is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

You can track you order here on True Love Cartel's tracking page.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Easy Returns

Changed your mind with your purchase, simply return within 30 days.

Fast Shipping

Shipping is fast taking only 5 - 7 days for all Australian orders.

Made From Down Under

We only sell Australian made and designed products.

Contact Us 24/7

Have any questions? Simply go here to get in touch.